How a B2B software platform eliminated their QA backlog and achieved near real-time bug resolution with a coordinated digital workforce.
From bug report to completed test
Cost per bug resolution
Cost savings vs manual QA
Budget cap - guaranteed
A fast-growing B2B software provider, whose JavaScript-based platform allows game studios to manage in-game economies, was facing a dual crisis.
During a major client rollout, urgent support tickets flooded in: "The Deploy Event button on the dashboard is unresponsive on mobile Safari." Every minute this bug remained live, the game studio could not push their weekend update.
Their issue tracker was a graveyard of hundreds of low-priority legacy bugs. These minor glitches annoyed users but were ignored because the human engineering team had to focus exclusively on revenue-generating feature development.
The standard solution to this problem is to hire a dedicated manual QA contractor to constantly test the site and clear out technical debt. This is a luxury that typically drains $5,000 to $10,000 from a monthly operating budget.
Instead of inflating their headcount with more manual testers, we deployed a coordinated digital workforce of three specialised roles operating alongside their human developers.
Receives incoming bug reports, assesses priority level, and routes work to the appropriate team member.
We deployed the system directly to their infrastructure, integrating it behind their firewall and into their existing CI/CD pipeline. No new dashboards to monitor. No workflow changes required.
For the live Safari bug, the digital Frontline Engineer immediately picked up the ticket, confirming it as a high-priority frontend regression. Handing the diagnosis down the line, the digital QA Specialist instantly generated a complete, production-ready regression test file.
During quiet hours, the system did not sit idle. The digital workforce autonomously worked its way through the legacy backlog of low-priority bugs. Because it was wired directly into their workflow, it triaged minor visual glitches and edge-case errors in near real-time, writing hundreds of preventative tests in the background while the human team slept.
This is not about letting a machine run wild with your source code. It is about total operational control, radical cost efficiency, and building an immune system for your platform.
No code is merged into the main product without explicit human sign-off. The digital workforce prepares the solutions as a Pull Request and routes approvals directly through Slack to the human developers for final review.
The system does not just fix the immediate error; it actively generates documentation and perfectly mapped regression tests. This continuous update process ensures that once a bug is fixed, the future test suite explicitly stops it from ever re-entering the code.
Instead of paying a $5,000+ monthly salary for a QA contractor, the business now pays just $0.93 per bug.
Even with the system burning through a massive legacy backlog and resolving critical issues in near real-time, the monthly compute cost is strictly capped at $900.
Critical bugs resolved in minutes
Live production issues that previously took days now handled in under 5 minutes.
Legacy backlog eliminated
Hundreds of low-priority bugs cleared during off-hours without human intervention.
Self-healing test suite
Documentation and regression tests auto-generated for every fix, building a digital immune system.
Human developers freed
Engineering team now focused 100% on revenue-generating feature development.
The B2B software provider secured their platform reliability and eradicated years of technical debt. Their human engineers stayed focused on building the next big feature, while their digital workforce handled the operational heavy lifting—silently, perfectly, and at a fraction of the cost.
Book a free consultation to discover how we can transform your QA operations.